FAQ

My Perfect Tights 

How do you determine the right tights size for me?

As tights lover, we’ve always hated spending 15 minutes figuring out the right size for us. Here as well, we want to change the way the tights industry operates. Simply give us your height and weight at checkout, and we’ll do all the leg work to match you with the correct size. In case we got something wrong, email us at bonjour@lesbelles.co, and we’ll help you out.

What does “denier” means?

Denier is a unit of measuring the density of fibres. Les Belles tights are made of 20 deniers which means they are lightweight and sheer. They’re also enforced around the toe to avoid snags.

What do you do for the environment?

Twice a year, you’ll receive a prepaid envelope to return to us any 3 or more pairs of synthetic pantyhose from any brand. Include your email address and you’ll receive $5 to be used (using a discount code) towards your subscription. We are currently working on secondary usage for those discarded tights. Stay tuned - good things are coming!

What waistband options do you offer?

For the moment, we offer one option, i.e. a super stylish band like absolutely no other on the market. We’re confident you’ll love it as well. In case you have any comments or suggestions, please email us at bonjour@lesbelles.co. We’d love to hear them!

How many tights will I receive in each shipment?

You’ll receive one pair of tights in your starter kit and as many as you decide in every on-going shipment. You tell us how often and many tights you want to receive in your shipments and we’ll take care of the rest. Free shipping always. 

Can I buy your tights without subscribing?

Our tights are only available with a subscription. We’re confident you’ll love your tights and you’ll want to stick with us – but if for any reason you want to break up (sniff sniff), we don’t make it hard. You can change, delay, or cancel your shipments at any time.

How do I modify my subscription?

It’s easy! You can adjust, skip, or cancel your plan any time on your Account Page.

How do I wash my tights

Wash your tights at using a delicate program, ideally in an underwear laundry bag. Do not tumble dry, iron, or bleach.

 

Tights Shipping

How long will my order take to arrive?

Box shipments are determined based on your original sign-up date and how frequently you wish to have products delivered. Boxes typically arrive within ~5 business days. USPS is currently experiencing some shipping delays, so it may take a few extra days to arrive. You can track shipments on your Account Page. Thanks for your patience.

How much is shipping?

Shipping within the U.S. is free - always.

Where do you ship to?

We currently ship to all 50 states in the U.S. (including P.O. Boxes).

Do you ship internationally (other than Canada)?

Not yet, but stay tuned!


Subscription & Payments


How can I check my order or manage my subscription?

You can easily check and make changes to subscriptions by logging into your Account Page. Your order may be delayed, as USPS is experiencing slower shipping during this time – thanks for your patience. ❤️

For everything else, reach out to us (bonjour@lesbelles.co) and we’ll help answer any questions you have.

What is the return policy?

If there is an issue with anything you received, please get in touch within 30 days and we’ll make it right (bonjour@lesbelles.co).

When will my credit card be charged?

For subscription orders, all recurring charges are determined by your original sign up date and how frequently you wish to have tights delivered.

Can I change my method of payment

Of course! You can make any changes to your billing info on your Account Page. If you need anything, email bonjour@lesbelles.co – we’re here to help. :) 

I forgot my password!

No worries! Email bonjour@lesbelles.co, and we’ll help you out.

 

REFER A FRIEND

What do I get if I refer a friend to Les Belles?

Money! Simply get your friends to subscribe (using this link:https://lesbelles.co/pages/referral-program) and we’ll reward you with $10 in cash. The more friends who sign up, the more $$ we’ll give you. Easy.

 

Still Have Questions?

If you didn’t see your question, it’s because we want to chat with you! Drop us a note at bonjour@lesbelles.co