FAQ

You’ve got questions, we’ve got answers.

1) Tights 

Why choose Les Belles? 

Comfort, inclusivity and sustainability. Our ecoluxe, butter-soft, unisex tights are consciously crafted with the highest-quality recycled yarn in an emissionless, zero-waste factory in Italy. Plus, they’re super cute and made to last.

How do I determine the right size for me?

Check out our easy-to-use Size Guide, and if you’re still unsure, size up or email us at bonjour@lesbelles.co for more help.

How do I find my shade of Sheer Naturel?

Choose the hue that instinctively seems closest to your skin tone—our nudes are designed to blend seamlessly with you. 

What does “denier” mean, and how do I choose the right one?

Denier is a unit of measuring the density of fibers. Generally, the higher the denier, the more opaque the tights. Currently, our tights are available in three deniers: 20, 50 and 80. The 20s are sheer and lightweight, the 50s offer a little more coverage, and the 80s are fully opaque.

What waistband options do you offer?

For most of our seamless tights, we offer two breathe-easy waistband options, Classic (3.5 in) and High (6 in). Both waistbands gently hug your curves, smoothing and flattering while adapting to your body shape. No rolling, sagging or digging—we promise. If you have any comments or suggestions, please email us at bonjour@lesbelles.co—we’d love to hear them!

Are your tights gender-neutral and unisex? 

Yes, 100%. We craft our tights with comfort and fashion in mind for all people. We want you to feel fiercely and unapologetically yourself in our tights. By using 3D-knit technology and the finest Italian (recycled) threads, we’ve been able to create seam-free tights with 360-degree stretch and incredible strength that effortlessly adapt to any body shape and size. These seamless tights also feature a wide, buttery-soft, body-loving waistband that you can actually breathe in. We make our tights for all bodies, and from what we’ve heard, everybody loves them. Les Belles stands for self-love, self-expression and the freedom to just be. We are, and always will be, gender and body inclusive.

What is “anti-rip technology”? 

It’s a major durability upgrade. With this innovative technology added to our 20-denier Sheers, one tiny snag (it can happen) won’t turn into an outfit-ruining run—seriously.

Can I wear your tights during pregnancy?

You can! Although they’re not officially maternity tights, they’re available in sizes XS to 3XL and designed to be body-inclusive.

Can I buy your tights without subscribing?

Absolutely! They’re available for purchase in our Shop or by subscription.

How do I wash my tights?

To prevent snags, hand wash or machine wash cold in a tights-friendly lingerie bag. Hang to dry. No bleach, ironing or dry cleaning, please.

Are your tights vegan?

Yes! Our products are 100% vegan. The dyes, yarns and other products used during the manufacturing process do not contain any animal ingredients and are not tested on animals.

Where are your tights made? 

Italy! Gelato’s birthplace has been at the forefront of hosiery innovation and creation for hundreds of years, and that’s why we decided to manufacture our tights there. After much research, we found the most eco-conscious and socially responsible factory to work with. Fully certified for its commitment to environmental sustainability, ethical material sourcing, and safe and fair working conditions, it’s seriously the best in the biz. Emissionless, zero-waste and powered by renewable energy, it conserves, cleans and reuses water, and never uses hazardous chemicals, heavy metals or animal products.

Do you have discreet packaging? 

Yes! We’ve recently switched our packaging from pink to brown cardboard. It’s now perfectly discreet and even more eco-friendly. 

2) Payments

What forms of payment do you currently offer?

We currently accept Visa, MasterCard, American Express, PayPal and Google Pay.

Can I choose the currency I pay in?

We currently process payments in US dollars. If you are ordering from a country with a different currency, your order will be converted in US dollars on the purchase day.

When will my card be processed?

Your card will be processed as soon as the order has been accepted and confirmed.

How does a Gift Card work?

A digital Gift Card is emailed to you (the person who placed the purchase). The Gift Card contains a unique code redeemable only on our website. Then it’s up to you how and when you share the Gift Card with the lucky recipient.

What are a Gift Card’s terms and conditions?

It is valid for 12 months. It cannot be redeemed for cash or cash equivalent. It cannot be used with any promotions (discount codes) or used to purchase another Gift Card.

How do I add a Gift Card or discount code to my order?

If we offer a temporary discount code, and you wish to use it while shopping, just continue to checkout. There will be an option to add a Gift Card or discount code above your subtotal. Just remember to use lower- or upper-case letters according to the discount code you have received. If you need help, get in touch with us at bonjour@lesbelles.co, and we'll get you sorted in no time!

3) Shipping

Where do you ship to?

We currently ship to 51 locations worldwide: Australia, Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.

As we are a US-based company, some countries may require you to pay import duties and/or taxes once your order arrives at its destination. We suggest that you check any charges with your postal service before placing your order.

As always, reach out to us at bonjour@lesbelles.co if you have any questions.

How much is shipping?

Domestic standard shipping now $4.50 (USPS First Class) and express shipping is a flat $12 ( with UPS).

We offer FREE SHIPPING on orders over $60 (USA and Canada) and $110 internationally.

We offer a $15 flat rate internationally.

Where do you ship from?

We ship with 😘 love from New York.

Can I track my order?

You will receive an email containing the tracking details once your order has been shipped.

4) The Subscription

How do I modify my subscription?

It’s easy! You can adjust, skip or cancel your plan anytime on your Account Page. If you need help with anything, feel free to email us at bonjour@lesbelles.co.

Can I have my tights delivered every 2 or 3 months instead of every month? Is it possible to skip a month?  

Once you’ve created an Account Page, it’s easy to manage your subscription. You can make delivery changes at any time. If you need help, please email us at bonjour@lesbelles.co, and we’ll adjust it for you. 

Can I change the number of pairs I receive? What about styles and colors? 

You can change the amount as well as the styles and colors you receive at any time on your Account Page. If you’re having trouble, please reach out to us at bonjour@lesbelles.co. We’re here to help! 

How can I check my order or manage my subscription?

You can easily check and make changes to your subscription by logging into your Account Page. For everything else, please reach out to us at bonjour@lesbelles.co, and we’ll help answer any questions you have.

How long will my order take to arrive?

Box shipments are determined based on your original sign-up date and how frequently you wish to have products delivered. Boxes typically arrive within 3-8 business days. You can track shipments on your Account Page. 

When will my credit card be charged?

For subscription orders, all recurring charges are determined by your original sign-up date and how frequently you wish to have tights delivered.

Can I change my method of payment?

Of course! You can make changes to your billing info on your Account Page. If you need anything, email bonjour@lesbelles.co–we’re here to help.

I forgot my password!

No worries! Email bonjour@lesbelles.co, and we’ll help you out.

5) Returns and Refunds

What is the return policy?

If you are not 100% satisfied with your purchase, please contact us at bonjour@lesbelles.co within 30 days of receipt, and we will sort things out right away.

Damages and Issues

Please inspect your order upon receipt and contact us at bonjour@lesbelles.co ASAP if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

6) Sustainability

How is your factory zero-waste?

Our manufacturer continually invests in sustainable solutions and works systematically to reduce its environmental footprint by purifying all wastewater from production, applying systems for responsible management of energy and water consumption, and specializing in the use of sustainable and eco-friendly materials. Furthermore, our dyeing facilities filter and clean all wastewater from the dyeing process. The water is monitored and re-used for production or for watering of fields and other municipal needs. All the powder colorants used are cleaned along with the fumes from the drying process. This means that no polluting elements end up in the atmosphere.

How is recycled nylon made?

The recycled nylon we use is made from waste materials coming from our supplier’s main production cycle. These materials could not have been reused in any other way and would have otherwise been disposed of as external waste. The process is a mechanical regeneration system which does not involve the use of chemical materials, since that would detract from the sustainability of the end product. The recycling process involves cleaning, shredding and melting the collected material. After that they return to our supplier in the form of a polymer which is then further processed from fiber extraction to spinning the new, recycled yarns.

How is your packaging sustainable?

Our packaging is 100% recyclable, compostable and plastic-free. The paper and cardboard we use come from responsibly managed forests that provide environmental, social and economic benefits.

How do I responsibly dispose of the packaging?

The packaging can be used to upcycle any of your tights with the Upcycling Program. See below for more details.

How do I responsibly dispose of the packaging?

The packaging can be recycled, composted or used to upcycle your tights. See below for more details about our Upcycling Program.

Do you only upcycle tights, and what kinds do you accept?

We accept absolutely all kinds of tights and socks from any brand.

How can I participate in the Upcycling Program?

Upcycling with Les Belles is super easy! Simply reuse the Les Belles mailer and the label you’ll find in your box to send any worn-out nylon socks or tights (any brand) to:

7) Odds & Ends 

What do I get if I refer a friend to Les Belles?

If your friend makes a purchase using the invite link you send them, they get $10 off their first purchase/subscription, and you get $10 off your next purchase or payment. Get the link here.

How do I redeem my coupon code?

Simply enter the code above your subtotal on the checkout page. Just remember to use lower- or upper-case letters according to the discount code you have received. If you need help, get in touch with us at bonjour@lesbelles.co, and we'll get you sorted in no time!

 

Don’t see your question? Drop us a note at bonjour@lesbelles.co. We can’t wait to hear from you!