You have questions, we have answers...

1) Tights 

How do you determine the right tights size for me?

Our size guide should help you find the right size.

Still not sure? Size up or email us at bonjour@lesbelles.co, and we’ll help you out.

How do I find my shade of Naturel?

We encourage you to choose the hue that instinctively seems closest to your skin tone. Our nudes will blend seamlessly with you. 

What does “denier” mean and how do I choose the right dernier?

Denier is a unit of measuring the density of fibres. Generally, the higher the denier the more opaque the tights. Currently, our tights (including our patterned tights) come either in 20 or 50 deniers. Our 20 denier tights are lightweight, sheer and stylish. Our 20 denier tights are halfway between sheer and opaque, in other words they’re the best of both fabric worlds.

What waistband options do you offer?

For the moment, we offer one option for our seamless tights. It is 3.5 inches / 9cm and offers a no-roll, no-pinch, no sagging sag comfort. In case you have any comments or suggestions, please email us at bonjour@lesbelles.co. We’d love to hear them!

Can I wear your tights during pregnancy?

You can! Although our tights are not officially maternity tights, you should find them very comfortable.

Can I buy your tights without subscribing?

Absolutely! Our tights are either available for purchase on a one-off basis in our eshop or with a subscription. 

How do I wash my tights?

To prevent snags, we recommend hand wash or machine wash cold your tights in a tights-friendly lingerie bag. We also recommend to hang them to dry. No bleach, ironing or dry cleaning, please.

Are you tights vegan?

Yes! Our products are 100% vegan. The dyes, yarns and other products used during the manufacturing process do not contain any animal ingredients and are not tested on animals.

2) Payments

What forms of payment do you currently offer?

We currently accept Visa, MaterCard, American Express, Paypal and Google Pay.

Can I choose the currency I pay in?

We currently process payments in US dollars. If you are ordering from a country with a different policy, your order will be converted in US dollars on the purchase day.

When will my card be processed?

Your card will be processed as soon as the order has been accepted and confirmed.

How does a gift card work?

A digital Gift Certificate is e-mailed to you (the person who placed the purchase). The Gift Certificate contains a unique code redeemable only on our website. Then it’s up to you how and when you share the Gift Certificate with the lucky recipient.

What are a gift card’s terms and conditions?

It is valid for 12 months. It cannot be redeemed for cash or cash equivalent. It cannot be used with any promotions (discount codes) or used to purchase another Gift Card.

How do I add a discount code to my order?

If we offer a temporary discount code, and you wish to use it while shopping, just continue to checkout. There will be an option to add a giftcard or discount code at the upper-right corner of the checkout page - just above your subtotal. Just remember to use lower- or upper-case letters according to the discount code you have received, otherwise it will not work. If you need help, get in touch (bonjour@lesbelles.co) and we'll get you sorted in no time!

3) Shipping

Where do you ship to?

We currently ship to 10 locations worldwide, including: Australia, Austria, Canada, France, Germany, Italy, Sweden, Switzerland, United Kingdom, United States.

As we are a US-based company. Some countries may require you to pay import duties and/or taxes once your order arrives at its destination. We suggest that you check any charges with your postal service before placing your order.

As always, reach out to us (bonjour@lesbelles.co) if you have any questions and we’ll help answer any questions you have.

How much is shipping?

We offer free shipping within the U.S. on all orders above $60 and subscriptions. For smaller orders or worldwide orders, the shipping fees vary and are indicated at checkout. 

Can I track my order?

You will receive an email containing the tracking details once your order has been dispatched.

4) The Subscription

How do I modify my subscription?

It’s easy! You can adjust, skip, or cancel your plan any time on your Account Page.

How can I check my order or manage my subscription?

You can easily check and make changes to subscriptions by logging into your Account Page. For everything else, reach out to us (bonjour@lesbelles.co) and we’ll help answer any questions you have.

How long will my order take to arrive?

Box shipments are determined based on your original sign-up date and how frequently you wish to have products delivered. Boxes typically arrive within 5-10 business days. You can track shipments on your Account Page. 

What is the return policy?

If there is an issue with anything you received, please get in touch (bonjour@lesbelles.co) within 30 days and we’ll make it right .

When will my credit card be charged?

For subscription orders, all recurring charges are determined by your original sign up date and how frequently you wish to have tights delivered.

Can I change my method of payment

Of course! You can make any changes to your billing info on your Account Page. If you need anything, email bonjour@lesbelles.co – we’re here to help. :) 

I forgot my password!

No worries! Email bonjour@lesbelles.co, and we’ll help you out.

5) Sustainability

How are some of your factories zero-waste?

Our manufacturer continually invests in sustainable solutions and works systematically to reduce its environmental footprint i.e. by purifying all wastewater from production, applying systems for responsible management of energy and water consumption and specializing in the use of sustainable and eco-friendly materials. Furthermore, our dyeing facilities filter and clean all wastewater from the dyeing process. The water is monitored and re-used for production or for watering of fields and other municipal needs. All the powder colorants used are cleaned along with the fumes from the drying process. This means that no polluting elements end up in the atmosphere.

How is recycled nylon made?

The recycled nylon we use is made from waste materials coming from our supplier’s main production cycle. These materials could not have been reused in any other way and would have otherwise been disposed of as external waste. The process is a mechanical regeneration system which does not involve the use of chemical materials, since that would detract from the sustainability of the end product. The recycling process involves cleaning, shredding and melting the collected material. After that they return to our supplier in the form of a polymer which is then further processed from fiber extraction to spinning the new, recycled yarns.

How is your packaging more sustainable?

Our packaging does not contain any plastic or polybags. Our paper and cardboard is made from responsibly managed forests that provide environmental, social and economic benefits.

How do I responsibly dispose of the packaging?

The packaging can be use to upcycle any of your tights with the Recycling initiative. See below for more details.

Do you only recycle tights, and what kinds do you accept?

We accept absolutely all kinds of tights and socks from any brand.

How can I participate in the Recycling Initiative?

Recycling with Les Belles is super easy! Simply send any pairs of worn-out nylon socks or tights (any brand) to the following address (or using the label you’ll find in your box):

Materials for the Arts
Attn: Donations
33-00 Northern Blvd, 3rd Floor
LIC, NY 11101

6) Odds & Ends 

What do I get if I refer a friend to Les Belles?

Money (ie, a coupon to use towards your Les Belles subscription)! With our referral program, an existing member can send their unique referral link to automatically give their friend a promo code for $5 off their first purchase or first box (i.e with a subscription purchase). Simply get your friends to subscribe (using this referral link: https://lesbelles.co/pages/referral-program) and we’ll reward you with $5 coupon credits to apply towards your next purchase or payment, using a coupon code. The more friends who sign up, the more coupon credits we’ll give you.

How do I redeem my coupon code?

When you’re ready to check out, simply use your code at the upper-right corner of the checkout page - just above your subtotal. Just remember to use lower- or upper-case letters according to the discount code you have received, otherwise it will not work. If you need help, get in touch (bonjour@lesbelles.co) and we'll get you sorted in no time!

 

If you didn’t see your question, it’s because we want to chat with you! Drop us a note at bonjour@lesbelles.co